General Terms and Conditions

These terms and conditions contain important information about our services to you and your obligations to us. Please read this document carefully.

All references to ‘us’, ‘we’, ‘our’ are references to LondonHelp4U acting through its members, employees, and consultants.

  1. Our Aim

We are authorised to provide immigration advice and services at Level 1/2 in the categories of Entry Clearance, Leave to Enter, Leave to Remain, Nationality & Citizenship, EU and EEA Immigration Law, Managed Migration and Points Based System.

  1. Our commitment to You

All of us at Londonhelp4u will do our best to ensure that everything proceeds as well as possible.

We hope that we will succeed in our aim, which is to provide you with the best immigration service possible.

  1. Business Contact Details

LondonHelp4U is registered by the Office of the Immigration Services Commissioner (OISC). Our registration number is F200300127

Our registered address is:

LondonHelp4U

28A Queensway

London

W2 3RX

  1. Our Hours of Business

Our normal business hours are Monday – Thursday 10:00 – 19:00 and Friday 10:00 – 18:00. An appointment is required to speak to one of our advisers. We offer appointments face to face at our office, via skype or by phone. For those clients who have an emergency and require assistance out-of-office hours, we operate an emergency mobile number.

  1. Quality of Service

We are committed to providing all our clients with the very best service at all times. In the unfortunate event that our services fall short of your expectations, we ask that you, initially voice your concerns with the person who is responsible for your case. If the matter cannot be resolved to your satisfaction, we ask that you proceed with a formal complaint in writing and address to the Client Care Manager, Lennie Taylor. He will work with you to reach a satisfactory conclusion in accordance with the firm‘s complains handling procedure.

  1. Client’s responsibility

The full documentation necessary to apply for the visa and the maintenance of up-to-date contact details (address, telephone number, mobile, and e-mails) is the client’s responsibility only.

  1. Progress Update

We will keep you informed of the progress of your case and any developments as and when they arise. We shall do our best to respond promptly to letters or calls made to our office about your case, but ask you to understand that at busy times an immediate reply is not always possible.  If you need to see a member of staff, you should telephone first for an appointment as you may not be seen otherwise.

LondonHelp4U normally contact its clients by e-mail, so we kindly ask you to always check your inbox and inform us of any changes to your e-mail account. LondonHelp4U shall return to clients all original documents and visas within 20 (twenty) working days from their issuance by the relevant authority, and providing the client has fully settled their account with us.

  1. People responsible for your case

The adviser responsible for dealing with your case will be the person assigned to you in the client care letter we send to you. We will try and avoid changing the people who handle your case but if this cannot be avoided, we will inform you promptly of any changes and why it has been deemed necessary.

  1. Consultations

Following your first consultation, you are entitled to a have second appointment at no cost within a month time from the day of consultation. Note that the second consultation is free of charge only within the mentioned period. Any consultation booked after that will be charged at the normal fee. The consultation fee will not be deduced from or set off against the separate fees you will need to pay for the application process.

  1. Fees

Non-refundable fees

Consultations

Third party fees i.e. home office, court, translations, …

Professional fees

The fee includes making representations to the Home Office, informing you of any developments as and when they arise and submission of all necessary documentation.  However, you will be responsible for all Home Office application fees and disbursements.

The fees should be paid in full once you have instructed us to act for you in connection with your matter. You may pay in instalments at the discretion of the company.

Home office and HM Court fees

The client requires to provide us with his own methods of payments regarding Home Office fees and HM Court fees, as allowed via cheque, postal orders, card details.

  1. Paying for our professional fees in instalments

Depending on the application, you may pay for our professional fee in instalments. It is allowed via cheque, postal orders, card details.

  1. Refund Policy

Refused visa – In the event the home office refuses your visa, we shall reimburse 100% of the professional fee, unless otherwise stated at the time during the Consultation.. This ‘No win, No fee’ policy is only applicable on UK visa applications.

If you decide to change representation during the process, the professional fees already paid for work completed to submit the application and work done will not be refundable.

If you decide to discontinue the process prior to the application is submitted to the Home Office and we provided you with a list of required documents for your application, a £500(+vat) of the professional fee shall be non-refundable, to cover our expenses like communication, research, compiling required documents, but not exclusive. Any additional professional fees already paid, shall be reimbursed. We endeavour to pay approved refunds within 30 days of approval.

Once the application has been submitted to the Home Office, the professional fee must be paid in full, and is non-refundable, unless paragraphs above apply.

I hereby confirm that I have read and understood the general terms and conditions.