Privacy Policy

Use of information

LondonHelp4U take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. Our website complies to all the General Data Protection Regulation (GDPR) and requirements for user privacy. We don’t sell or rent your personal information to third parties for their marketing purposes without explicit consent.

How we use Cookies

LondonHelp4U website uses cookies to better the users experience while visiting our page.
Where applicable it uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows us, through our server to provide the users with a tailored experience within our website.

Users are advised that if they wish to deny the use and saving of cookies from LondonHelp4U website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from the website and its external serving vendors.

Our website also uses tracking software to monitor our visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Data we collect

We collect the name, email address, date of birth, telephone number, nationality, annual income, visa status, for purposes such as requiring this information to understand our users’ needs and provide their with a better service, and in particular for the following reasons: we may use the information to improve our services; we may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which they have provided.

Data we store

Users contacting LondonHelp4U website do so at their own discretion and provide any such personal details requested at their own risk. All postings are stored in our database. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the law.  Every effort has been made to ensure a safe and secure form to email submission process.

LondonHelp4U uses any information submitted to provide you with further information about the services we offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process.

Or whereby you the consumer have previously purchased from or enquired about purchasing from the company service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email-marketing material.

Email Newsletter

LondonHelp4U operates an email newsletter program, used to inform subscribers about services supplied by the company. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the General Data Protection Regulation (GDPR) is a new, European-wide law that replaces the Data Protection Act 1998 in the UK. It comes into effect on 25 May 2018.

Email marketing campaigns published by LondonHelp4U may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with the law subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although LondonHelp4U website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout the website.

LondonHelp4U cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. LondonHelp4U will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

LondonHelp4U through its social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore LondonHelp4U cannot be held liable for any damages or implications caused by visiting any shortened links.